Return & Refunds
At LAWANG, we strive to ensure the satisfaction of our valued customers with every purchase. If, for any reason, you are not completely satisfied with your order, we’ve outlined our return and refund policy to provide you with a seamless and transparent experience.
Returns:
1. Eligibility
- To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.
- It must also be in the original packaging with all tags attached.
2. Initiating a Return:
- Please contact our customer support team within 15 days of receiving your order to initiate the return process.
- Provide your order number and a detailed explanation of the reason for the return.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service to ensure the safe return of your item.
Refunds:
1. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
2. Approved Refunds:
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.
3. Late or Missing Refunds:
- If you haven’t received a refund after the specified period, please check with your bank or credit card company.
- If the issue persists, contact us at customer@lawangapp.com for further assistance.
4. Exchanges:
- Unfortunately, we currently do not offer exchanges. If you need a different size, color, or item, please initiate a return and place a new order.
Contact Information:
For any questions regarding our return and refund policy, please reach out to our customer support team at customer@lawangapp.com.
LAWANG appreciates your understanding and cooperation. We are committed to ensuring your satisfaction and providing a positive shopping experience.
Note: Adjust the contact information and specific details based on your business’s requirements.